Frequently Asked Questions

1) When should I schedule my installation?

ASAP....Call us immediately or schedule online. Early Bird specials through November 5th.

2) I'm In! How soon can you install?

Once you have approved the design and paid 35% deposit, we will put you on the schedule for the first available spot. The wait time can be anywhere from 5 to 14 days. Please note, the two weeks before and after Thanksgiving are typically filled so we highly recommend contacting us as early as possible to get your preferred install slot. We offer early bird installations where we leave the lights off until you want them on. If in doubt, just contact us and we will fill you in our current availability.

3) Oh no, my lights went out. What do I do?

We understand the holiday season is short, so we have an "on-call" repair staff. It is rare, but if you have light failure regardless of the reason or if the kiddos knocked them down playing, just give us a call. We will be out within 48 hours.

4) Do you take down the lights and when?

 Yes. Lights will be taken down the first 3 weeks of January, weather permitting. If you have time constraints that require them to be taken down sooner, or want them up longer, just let us know.

5) Will you hang my lights?

 This is the last year we will be hanging customers with their own lights. Most of our existing clients on a different program have already transitioned or to our all-inclusive service. We will hang your own lights this year but are hoping you will remain our client next year with our all-inclusive service. The installation of customer lights will include labor ONLY of install and is based on availability. If you want us to remove your personal lights, you will incur a removal fee. Understand, we won't offer a guarantee or maintenance once they are installed. Moving forward we will only be able to hang our lights. This keeps things simple and eliminates all problems of store-bought lights and is hassle free for the clients. Our All-Inclusive package prices covers everything from install and guaranteed maintenance, to removal and storage. Nothing compares to having the best quality lighting design with a worry-free approach.

6)How are the lights attached to my home?

We use universal plastic clips to attach your lights to your home. The clip either slides under the shingle,or attaches to your gutter. Both methods are completely harmless to your home. This approach protects your property from damage that might occur using tools like screws or nails.

7) Are you licensed and insured?

  We have general liability, workers compensation, and carry a $2 million insurance policy to protect us as well as the property owners. We strive to keep the holidays fun and Merry, which means keeping everyone safe. All team members completed Certified Light Installation training that covers safety procedures.

8) What does the quoted price include?

Our Packages start @ $795. Once you have received a customized quote, the price includes the total cost of professional commercial grade custom cut lights and displays, installation, and the takedown and storage of lights until next year. You will not have to lift a finger and we won't need anything from the client except payment... not even an extension cord.

9) How early can I have my lights installed?

As early as you would like. Christmas in July...we will be there.

10) Can you install lights on my property or just my house?

  Our Christmas Light Installation Services are not limited to your home. We can add lights to trees, gardens, sidewalks, fences, and just about any surface you desire.

11) Can we reschedule our installation appointment?

Yes, but please give us a 48 hour in advance notice, or as soon as possible.

12) When do I pay?

  You pay 35% at the time you choose your design and schedule your installation appointment. The remaining 65% is due on the day of installation. We accept Debit/Credit Cards (3% processing fee will apply), Cash, Google Pay, Cash App, and Bitcoin.

13) Why do we have to use your company's lights and how are they different than other companies and the ones I could buy?

  Our Christmas lights are commercial grade LED lights that are custom fit to precisely fit your home. We are able to safely custom cut the lights and wire the lights correctly to meet safety requirements. The lights are more durable and last longer than lights purchased from typical big box stores and allows us to justify taking full responsibility for any failures. This also allows us to provide all installations with our Maintenace Guarantee. Once we custom cut to outfit your home, they will only precisely  fit your home.